Our Cancellation Policy is designed to outline the purpose and procedure for reporting cancellation of any of our activities. The Company is committed to uphold the customer relationship and goodwill of the enterprise with an adequate policy. Our provision of this information is to ensure the cancellation of Chamarel 7 Coloured Earth activities is reported to the tour operator and its customer in a timely manner in order to cause the least inconvenience.
Reasons for Cancellation:
- Cyclonic conditions
- Torrential rain or heavy rain causing the tracks to be impracticable or unsafe
- Heavy rain causing damage to large sections of the tracks
- Unsafe conditions on tracks
- Absence of competent person for tours
- Client’s withdrawal from an activity
- Any other ‘Force Majeure’